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Read These Terms Before You Start

These Terms & Conditions set out what you agree to when you open an account with uh77 and use any part of the platform — including deposits via Touch 'n Go eWallet, Boost, or GrabPay.

Account holder agreementPayment method termsJurisdiction-dependent accessAccount security rulesDispute handling path
uh77 Read These Terms Before You Start
HOW WE HANDLE THIS

Account Security and Data Handling

These terms also outline how we handle your account data and what obligations we hold. We collect only what is needed to operate your account securely — your registration details, payment method records (such as your Touch 'n Go eWallet or GrabPay transaction references), and session activity. We do not sell account data to third parties. Account activity logs are retained for the period required by our operational obligations, after which they are securely removed.

Data Collection Scope

We collect registration details and transaction references — such as Boost or DuitNow payment confirmations — only to operate and verify your account. Nothing beyond that.

Cookies and Session Data

We use session cookies to keep your account active and your payment preferences remembered. You can manage cookie settings through your browser without affecting account access.

Account Security Steps

Login is protected by OTP verification sent to your registered mobile number. Any suspicious login triggers an automatic lock; contact live chat to restore access quickly.

How to Request Changes

To update your registered payment method — from GrabPay to Touch 'n Go eWallet, for example — submit a request through live chat with your account verification details ready.

TERMS CONTACT PATHS

Reach Us About These Terms

If anything in these Terms & Conditions is unclear or you need to raise a concern about your account status, our support team can walk you through it. Use the channel that suits you — live chat is the fastest path for account-specific queries, while email works better for formal dispute submissions where you need a written record.

Live Chat Start a live chat session directly from your account dashboard. Our team handles terms-related account queries, access issues, and payment clarification requests.
Email Support Send a written query to our support address for formal requests — account disputes, term clarification, or withdrawal review. Keep a copy of your message for your records.
Account Help Centre Our help centre covers common terms questions — account closure, balance disputes, payment term references — without needing to contact the team directly.

Common Questions About These Terms

These questions come up often when an account holder reviews the Terms & Conditions. If your query isn't covered here, live chat is the direct line — our team can point you to the specific clause that applies to your situation.

Yes. Every deposit and withdrawal channel — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX — is subject to these terms. Payment-specific sub-terms may also apply and will be shown at the point of transaction.

We will post an update notice before changes take effect. Continued use of your account after the effective date means you accept the revised terms. Check this page periodically to stay current.

A breach may result in account suspension, balance review, or permanent closure depending on severity. You will be notified by email, and you may submit a formal appeal through our support channel.

Submit a closure request via live chat or email. Any remaining balance in your account wallet will be reviewed and processed to your verified payment method before the account is deactivated.

Access to uh77 depends on local law and is available only where local law permits. You are responsible for confirming your eligibility. Where access is restricted locally, these terms cannot override that restriction.

Account data — including payment transaction references from GrabPay or FPX deposits — is retained for the period required by our operational policy and then securely removed. Contact support to ask about your specific record.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.